Frequently Asked Questions
Everything you need to know about your Pauw shopping experience.
What is the standard shipping timeframe?
We offer express worldwide shipping. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.
How can I return or exchange an item?
You can return any unworn item with original tags attached within 14 days of receipt. Simply visit our online portal to generate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Pauw is committed to quality and ethics. We prioritize natural fibers like organic cotton, silk, and responsibly sourced wool to ensure both luxury and longevity.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive an email containing a unique tracking number and a link to follow your package in real-time.